Use

To fulfill a contract, or take steps linked to a contract: The use of your information may be necessary to perform the contract that you have with us, including:

Providing services to you: We will use your personal information to complete and manage your online booking delivery. In addition, we will provide you with related products and services through affiliates, business partners, and third parties.

Fulfilling obligations: Dealing with payments that occur under relevant policies, processing commissions paid to partners, claiming for loss caused by service partners, recovering payments made, etc.

Account management: You can create a JS Express account and we will use the information you provide to manage your account and provide you with practical features. You can use your account for various operations, such as managing bookings, adjusting personal settings, adding packages to your booking, tracking your bookings, evaluating orders, and managing payments, etc.

Responding to your inquiries and requests: We provide customer service in multiple languages to offer help when you need it.

Marketing activities: Where you have a JS Express account, we will also use your personal information for marketing purposes, such as sending you information and promotional activities on services that may interest you. You may also receive electronic direct marketing content with our products and services, or other products and services provided by our affiliates and partners. You can opt out of receiving any non-essential emails, including marketing emails, by: contacting us; clicking the link contained at the bottom of such emails; or, by adjusting the notification settings in your account profile on the JS Express website or app.

Contacting you: Responding to and dealing with your questions or requests, sending booking-related notifications (such as notification telling you of a successfully submitted booking, notification reminding you to complete unfinished bookings, etc.). We may also send you questionnaires or invite you to provide feedback on our services, etc.

Improving service security and reliability: We may detect and prevent fraud and illegal activities and use your personal information for risk assessment and security purposes. If you are using our App, it will send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the app for future releases.

Daily operations: Including but not limited to booking management, customer verification, technical support, network maintenance, troubleshooting, internal administrative affairs, internal policies and procedures, and producing internal reports.

Monitoring: We monitor customer accounts to prevent, investigate, or report fraud, security incidents, or crime, under applicable law. We monitor your use of our App to help us refine and improve the way our App works.

Reviews and feedback: We display guest reviews on the related service, our mobile apps, our social media accounts, and social media apps, or on the website of the related service or business partner’s website. We will also aggregate your guest review data with feedback from other customers to sort and prioritize guest reviews.

Investigations and complaints management: We use the information you provided to investigate any complaints received from you or others about our App, our products, and services. We also use data in connection with legal claims, compliance, regulatory, and investigative purposes as necessary (including the disclosure of such information in connection with legal process or litigation).

For purposes which are required by law:In certain cases, we may need to use your information to handle and resolve legal disputes, regulatory investigations, and compliance, respond to requests by government or law enforcement authorities conducting an investigation, or enforce the Terms and Conditions in connection with any Services provided by JS Express as reasonably expected.